FAQs

In any case if it has not been agreed in advance.

The final price includes the final cleaning fee and the provision of towels and bed linen for each occupant. In the booking process you can ask for optional services such as baby cot or extra cleaning. You can also also ask for additional services not specified in the booking form as the airport taxi service, welcome pack, catering, etc. All these services must be previously agreed by mail.

No. The final cleaning is included in the final price of the apartment. Therefore your need to leave the apartment in good conditions; fairly clean and tidy upon departure. Otherwise, the person in charge of the check out can apply a penalty. You can ask for extra cleaning in your booking form.

Standard check out time is at 11 a.m on departure day. You can agree in advance a later check out with the person in charge but the agreement will be always depend on availability. The exact check out time will be determined at the check in moment with the person in charge. This check out time will be reflected in your contract and is mandatory; the non-respect of this check out time may involve a penalty of 50 euros. Any change on this check out time must be communicated at least 24 hours in advanced an in office hours to be taken into account.

Of course! Please, check the "Contact" link to see where our office is located and all our contact details.

Standard check in time is 14.00 h. You may request an earlier check in but this option will always depend on availability. To ensure a correct check in you need to indicate us in advance your estimated arrival time. Please remember that check in after 20.00 p.m. have a surcharge of 20 euros and check in after 23.00 a surcharge of 35 euros.

The exact address of the apartment will be provided once the payment received and your booking confirmed together with all the necessary information.

No. The person booking and signing the rental contract needs to be +18 on the day of arrival. For exceptions please contact us by mail.

Of course. You need to facilitate us the tax identification number that need to be reflected in your receipt of invoice. Don´t forget to ask for your receipt or invoice before arriving to the apartment.

Children under 1 are not considered as occupants so they don´t pay, even if you ask for a baby cot.

Once the payment done and received in the management account you will received a confirmation email and detailed information about your booking, together with a receipt. This confirmation the guarantee of your booking.

Absolutely. Payments are made through an online payment gateway 100% secure. Our online payment providers are the "Banc of Sabadell" and PayPal.

Yes. In your booking form you need to indicate the need of baby cot and it will be installed with no extra cost, always depending on availability.

Yes, all apartments provide towels and bed linen for all guests.

SweetDreamsBarcelona.com ensures direct contact with the owner or manager of the apartment. This eliminates the high managing and administrative costs charged by rental agencies. Besides getting the lowest price you can also feel comfortable knowing that your money goes directly to the owner or manager of the property, without paying extra administrative or management cost to any intermediate.